1. Information We Collect
When you register or use the y15 platform, we collect various types of information to ensure our services run smoothly and securely. Below are the categories of information we collect:
- Account Information: Full name, email address, phone number, date of birth, and identity verification details required during registration.
- Device and Browser Information: Device type, operating system, browser type, IP address, screen resolution, and language settings used when accessing the y15 platform.
- Local Payment Information: Details related to your payment method, including verified bank account holder name and account number. All transactions are conducted in MYR. y15 does not directly store credit or debit card information.
- Cookies & Tracking Data: Session data, language preferences, in-platform browsing history, and information collected through cookies to enhance the user experience.
- Usage Data: Records of matches watched, game types played, betting history, and the frequency and timing of platform usage.
We only collect information that is genuinely necessary for platform operations and do not request anything beyond what is needed.
2. How We Use Your Information
Information collected by y15 is used exclusively for the following purposes and will not be used outside of this scope without your consent:
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Processing MYR deposits and withdrawals while maintaining accurate transaction records.
- Providing effective customer support and responding to your enquiries promptly.
- Sending important notifications related to your account, security, platform updates, and relevant promotions.
- Detecting and preventing fraud, unauthorised use, and activities that violate Terms & Conditions platform.
- Improving y15 products based on aggregate, anonymised usage patterns and user feedback.
- To comply with applicable legal obligations and regulations in Malaysia.
3. Cookies and Tracking Technologies
Y15 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Used to maintain your logged-in status during an active session and automatically deleted when the browser is closed.
- Preference Cookies: Saving your language, region, and display preferences so you don't have to reconfigure them each time.
- Analytics Cookies: Used to understand aggregate platform usage patterns for product improvement purposes.
You can manage cookie settings through your web browser. However, disabling certain essential cookies may affect the functionality of the y15 platform. More information on managing cookies can be found in your browser settings.
4. Data Security and Information Sharing
Security Measures We Practise
Y15 takes user data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
- Data is encrypted during transmission using current security protocols.
- Strict internal access controls — only authorised staff may access user data.
- Continuous system monitoring to detect security threats promptly.
- Regular data backups to prevent information loss.
Third-Party Sharing
Y15 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Trusted payment service providers to process your MYR transactions securely.
- Legal authorities or regulatory bodies when required under Malaysian law.
- In the event of a business merger or acquisition, users will be notified in advance.
All third-party providers involved are required to uphold data protection standards equivalent to y15's privacy policy.
5. User Rights & How to Contact Us
As a y15 user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting support.
You may request deletion of your account and personal data, subject to any legal record-retention obligations.
How to Contact y15 Support
For any questions about this privacy policy, data access requests, or complaints regarding the handling of your personal information, please reach us through:
- Support email: [email protected]
- Live chat within the y15 platform after logging in
- Page FAQ for quick answers to common questions
Y15 reserves the right to amend this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or their registered email address. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after any amendments are published constitutes acceptance of the revised policy.
Your Data is Safe at y15
We are committed to protecting your privacy. Register for a y15 account and enjoy a Sports Betting and casino platform that is secure, transparent, and trusted by users across Malaysia.